Customer Service Officer

Posted Jan 25      Ikeja, Lagos State, Nigeria
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*Improve customer service experience, create engaged customers and facilitate organic growth
*Take ownership of customers issues and follow problems through to resolution
*Set a clear mission and deploy strategies focused towards that mission
*Develop service procedures, policies and standards
*Keep accurate records and document customer service actions and discussions
*Analyse statistics and compile accurate reports
*Recruit, mentor and develop customer service agents and nurture
an environment where they can excel through encouragement and
*Keep ahead of industry’s developments and apply best practices to areas of improvement
*Control resources and utilise assets to achieve qualitative and quantitative targets
*Adhere to and manage the approved budget
*Maintain an orderly workflow according to priorities
*Proven working experience as a customer service manager for smart phone
*Experience in providing customer service support
*Excellent knowledge of management methods and techniques
*Proficiency in English
*Working knowledge of customer service software, databases and tools
*Awareness of industry’s latest technology trends and applications
*Advanced troubleshooting and multi-tasking skills
*Customer service orientation
*BSC degree/HND in Business *Administration or related field
Interested applicant should forward copy of their CV to adm.nobleresources OR forward their name, qualifications, post applying for and their mobile number in the message box OR mobile number stated on this advert. Not abiding to this advice will lead to total disqualification. Only short listed applicants will be contacted.

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₦75,000 - 100,000
Last seen 1 week ago
Lagos State, Lagos Mainland, Region
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